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Ordering / Shopping FAQs How do I place an order with iDigital? Order Online: Simply click the "ADD TO CART" button found on every product page. You may continue to add items to your basket until your order is complete. Click on the shopping cart to return to your shopping basket from any page on the site. Click the "CHECK OUT" button and follow the instructions on screen. Registered shoppers can save time by using Quick Checkout. Order by Phone: Friendly, helpful associates offer fast, personal service, gift ideas, in-stock status and more. Please call 800-463-1322 to speak with a sales associate (Outside the U.S. call 011-323-463-5005.) Order by Fax: 1-323-463-5008 (Internationally use 011), 24 hours every day. If you do not have your catalog order form handy, click here for a printable order form. Order by Mail: Mail your completed order form to iDigital, Inc., 747 Seward St., Los Angeles, CA 90038. You're welcome to pay by check, money order, or Gift Certificate as well as by credit card. If you do not have your catalog order form handy, click here for a printable order form. Can I place an international order online? If you order internationally from our site you will incur additional charges. Our site will not display the details of these charges at checkout; however, we will notify you by email of any additional shipping charges prior to order processing. Applicable duties, taxes and associated fees will be the responsibility of the recipient. Please Note: With regard to Computers, Electrical & Video products with a plug or a plug-in adapter, please be sure to select the correct type and configuration for the country where it will be used. Not all products offered are available in all voltages and plug configurations found worldwide. How do I add items to my shopping cart? Search for the items you want to buy. Click "Add to Cart" for each item you want. If you want to buy more than one of an item, input the new quantity in the Qty Product field and click "Update". If you need to shop for more items, then click on "continue shopping". When you have added the last item you need, select the method of shipment you want to pay for and your ship-to state. If everything is to your satisfaction, click on "Check Out" and login following the instructions. New customers can at this point click on "Create Account" located in the Login Page and create an account. This simply holds your shopping cart items while you make your account and then you proceed to check out like normal. Is my order subject to sales tax? Only orders that are shipped to addresses in California. There are no sales tax charges due for any other state outside of California. How will I know if my order was accepted? After an order has been reviewed, charged, and approved you'll receive an email notification that it's processing; confirming that your order has been accepted. You can also check your order status within the "MY Account" page on our website; if you placed your order online. And If you prefer to speak with a live agent, please call 800-463-1322 to speak with a sales associate. How do I get my tracking number? iDigital will do everything possible to keep you informed. Once your order has been shipped, you will receive an email to the address you have provided us within 24 hours with the tracking information.You may also check your online order status page for live updates. If you need more information on your order, please call us at 1-800-463-1322 or contact us by email for assistance How can I check the status of my order? If you placed your order online visit us online idigitals.com and click on Order Status; also found on your "Customer Support" section! If you've ordered from iDigital by phone, or prefer to speak with a live agent, please call 800-463-1322. I checked my order status online and it states that my order has been cancelled. Why? If an order is placed and the credit card declines or the shipping address cannot be verified, the order is cancelled. The only way to regenerate a cancelled order is to replace the order online or contact your sales associate about it. Please call us if you feel there has been some error. Can I add, change or remove items from my order after it has been submitted? No. Once an order is submitted it can only be amended or edited by calling iDigital customer service at 1-800-463-1322. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided. Approximately how long does it generally take to process an order? It takes one to two business days for us to process an order before they ship, no exceptions. Once the order has shipped, your estimated time of arrival will be determined by the shipping method paid for and your local FedEx guidelines for delivery. iDigital offers Rush Processing for orders placed overnight, and we will do our best to have it shipped on time, however we cannot guarantee your order will ship the same day; due to so many unforseen problems. May I combine two separate orders to save on shipping costs? We do combine orders for you over the phone or you can send our sales department an email about it; sales@idigitals.com. However, if you call us before your order is processed and it has not been shipped out. Does iDigital offer volume discounts? Aside from the reduced shipping costs of multi-item orders, we do not offer any volume discounts on products or shipping. Product pricing and shipping is as quoted on the web site. We simply try to keep all prices as low as possible all the time. Can I reactivate an order that has been cancelled? The only way to regenerate a cancelled order is to replace the order online or call our associates to place your order over phone. May I take advantage of a manufacturer mail-in rebate through iDigital For your convenience, iDigital does it's best to advertise any current Manufacturer rebates on our web site. However, iDigital does not offer the rebate; unless its paid out upfront to its reseller channel. The prices listed on our web site do not include the rebate savings; unless specified. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions and how to redeem the rebate, please contact the manufacturer directly. Is the order process secure? YES! When you are placing an order on the Internet, security is a number one priority. Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit encryption to maintain the highest level of security. We guarantee that your credit card information will be safe when you place an order at idigitals.com. This means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at idigitals.com. Bottom line: You're always protected when you shop our site. Click here to read further about our Safe Shopping Gurantee. Does iDigital sell or release my personal information? iDigital respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from iDigital will be in regard to your order, RMA status and other information you may have requested, such as product notification. Does iDigital offer a mail-order catalog? Yes! The one and only catalog for all broadcast professionals but our website www.idigitals.com offers the latest products and the most updated available pricing. What happens if an item is backordered? If an item is found to be out of stock after the order is placed, then item will remain on back order and you will be notified about it. And if your order is for multiple items then the back order item will be removed from the order and the remaining items will ship out for you. You will not be charged for the backordered item or the shipping cost of the item. We do our best to keep our site up to date with current product availability. However, errors may sometimes occur resulting in a backordered item. The count may be off or the last few items on our shelves could be damaged. Please note that it is never our intention to charge a customer for merchandise we cannot ship. What should I do if an item is missing from my order? Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), call iDigital customer service at 1-800-463-1322. Can I pre-order or backorder a product that is not presently in stock? Yes we do presently accept pre-orders or backorders on brand new and popular items, and all special orders are to be prepaid. Can iDigital Sales Representatives physically get a product and describe it to me? Customer service cannot physically get a hold of every product and describe it for you. However we do on occasions make exceptions for our clients on items in our own immediate inventory. But our volume is too big, operation is too fast and we work with national distributors that have more than one warehouse all of which our entire product line gets processed through. All the information we have for each item is on our website. Please use the product link for information on the product and call us if you have further questions about it. I am experiencing some trouble with my shopping cart. What might be wrong? Shopping cart problems usually occur from one or more of the following reasons: 1. Cookies not enabled 2. The master clock on the computer is not set correctly 3. The terminal you are using is behind a firewall. 4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase. 5. You are using a browser less than Internet Explorer 5.1. 6. Some people have trouble when using any Netscape browser. If all else fails, try closing all programs, restart your computer or even try from a different computer. Why does one item always remain in my shopping cart? Shopping cart problems usually occur from one or more of the following reasons: 1. Cookies not enabled 2. The master clock on the computer is not set correctly 3. The terminal you are using is behind a firewall. 4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase. 5. You are using a browser less than Internet Explorer 5.1. 6. Some people have trouble when using any Netscape browser. If all else fails, try closing all programs, restart your computer or even try from a different computer. Credit FAQs How do refunds/credits work? How is a refund/credit applied? Does iDigital offer in-store credit? The credit applied is always charged back to your credit card. We do have store credit. We keep all accounts balanced. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can help you in a timely manner, we will apply any due credit to another order. However, we were unaware of your intentions or the situation, there is nothing we can do if the credit has already been issued back. Approximately how long will it be before a refund/credit actually appears on my credit/debit card? It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. After iDigital issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 2-3 business days. FedEx has returned my order/package to iDigital. What happens now? If the shipment is "returned to shipper", we receive the package and then credit the credit card back, less incured shipping charges. This will automatically generate a Return Merchandise Authorization number and the email address on that order's account will receive a notice about the transaction. |
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